Marketing Communications Policy

1. Purpose

This policy explains how Reclaim Business may use email, SMS, telephone, automated messaging and other communication channels for enquiries, client services, lead follow-up and marketing communications.

2. Consent

Where required by law, Reclaim Business will obtain consent before sending marketing communications. Consent may be obtained through website forms, audit requests, lead magnets, strategy call bookings, client onboarding or written agreement.

3. Service Communications

We may send non-marketing communications relating to enquiries, bookings, invoices, support, service delivery, account administration or legal notices.

4. Marketing Communications

Marketing communications may include updates about services, offers, educational content, business automation, CRM, AI voice agents, lead generation and related services.

5. SMS and Automated Messaging

Where users provide a phone number and consent to be contacted, Reclaim Business may use SMS, phone calls or automated messaging systems to respond to enquiries or provide service-related communications.

6. Opt-Out

Recipients may opt out of marketing communications at any time using unsubscribe links, SMS opt-out instructions or by contacting us directly.

7. Client Campaigns

Clients remain responsible for ensuring their own campaigns, contact lists, consents, offers, claims and communications comply with applicable laws and platform policies.